Frequently asked questions

Do you deliver?

Yes. We deliver countrywide — set your delivery address at checkout and track the order from your account.

Can I download and print my puzzle myself?

Every puzzle can be bought as a digital download to print at home, or as a physical delivery.

How long does delivery take?

Orders within Nairobi are usually delivered in 2–3 working days; the rest of the country in 3–5 working days.

Which payment methods do you support?

Pay securely with M-Pesa (STK push on your phone) or any major card through PayStack.

Is my payment secure?

Yes. Card details are handled entirely by PayStack and M-Pesa payments are confirmed by Safaricom before your order is created.

When is my order confirmed?

As soon as the payment callback confirms your transaction, your order moves to paid and processing begins.

Can I generate a puzzle with AI?

Describe the scene you have in mind and our AI will generate an image sized and cut for your chosen number of pieces.

Can I upload my own photo?

Yes — upload a photo and we will prepare it as a puzzle, watermarked with your order details.

What piece counts are available?

Choose from 48 to 1000 pieces. The cut grid adapts to your image so every piece stays satisfying to handle.